Cloud telephony for call centers — clean voice quality, fast scaling, full control over every inbound and outbound flow.

Solutions for call center operations

Smart-VoIP understands the complexity of call center operations and how critical the phone system is to running an efficient business. We deliver complete VoIP telephony solutions tailored to call centers — from a few seats to hundreds of agents — focused on increasing productivity while reducing your operating costs.

We combine carrier-grade voice quality, full flexibility in call handling and a 24/7 monitored infrastructure. Whether you run inbound support, outbound sales or a hybrid setup, we have you covered.

What’s included

Inbound call queues with skill-based routing and priority handling
IVR (auto-attendant) with multi-level menus and time-based routing
Real-time wallboard showing live queue status, agent availability and SLA metrics
Call recording for quality assurance and compliance
Supervisor console with whisper, barge-in, listen-in and call coaching
CRM integration — HubSpot, Zoho, Salesforce, Bitrix24, Odoo and custom systems via API
Outbound dialer for campaign-driven teams
Detailed reporting — agent performance, queue metrics, ASR/ACD by campaign

Who it’s for

Inbound and outbound teams
Sales and customer support departments
Hybrid or fully remote shift-based operations
BPO and outsourcing providers
Telemarketing and lead generation teams

Why Smart-VoIP for call centers

Eliminate high fixed-line fees for high-capacity or multiple-line setups
Single internet connection covers all your phone lines
Special low-rate pricing for outbound traffic
Unlimited voice channels at no extra cost
Custom call handling exactly the way you want it
Zero hardware investment — software-based agent stations
Numbers from across Greece and 60+ international countries
Instant new line provisioning with continuous service upgrades
On-site assessment and detailed planning of required infrastructure

Infrastructure highlights

24/7 NOC monitoring from our Greek-based team
SIP-based architecture that scales per campaign
CRM-ready integrations and API for custom workflows
Geo-redundancy across our infrastructure with GR-IX peering
SLA 99.95% uptime

Related services

Cloud PBX — Yeastar P-Series Cloud edition with Linkus softphone
SIP Trunk — Carrier-grade SIP for existing call center platforms
DID Numbering — Number ranges for inbound and outbound

Want a quote for your call center?

Let’s design the right VoIP telephony solution for your operation — connecting numbers, agents and flows in a cleaner phone environment without the unnecessary complexity.

Call Center